Radha D S| Product Management

Experience

My Professional Journey

  1. Manager, Technical Writing

    HotelHub

    2019 – 2025

    Domain: Travel Tech / Hotel Booking Worked on a hotel booking platform used by travel management companies and corporate customers to manage reservations. Focused on improving product clarity and helping users understand and navigate booking workflows.

  2. Senior User Assistance Specialist

    SAP

    2015 – 2018

    Domain: Big Data / Telecom Supported the then brand new, cloud-based analytics product for telecommunications clients. Helped build content foundation and set up the product documentation portal. Collaborated with cross-functional teams to support bi-weekly cloud releases via clear, usable product content.

  3. Senior Information Developer 2011–2015

    Micro Focus (formerly Novell)

    2011 – 2015

    Domain - System/Network Administration Worked on ZENworks, an enterprise endpoint management product. Created product documentation, workflows, and help videos. Improved user guidance based on user questions and feedback.

  4. Technical Writer

    OFSS

    2008 – 2011

    Domain - Finance Worked on Oracle FLEXCUBE, a core banking platform. Developed product documentation by translating functional and technical information into clear guidance for users.